AI reply assistant for every customer-facing page
Train TwiseReply with approved business knowledge, then use the browser extension to draft safe, on-brand replies in any allowed website reply box.
Built for accurate, safe replies
Three things happen automatically behind every reply TwiseReply drafts.
Generates on-brand replies automatically based on the review content, your business rules, and the business knowledge you've configured. Whether it's praise, a complaint, or something that needs further handling, TwiseReply helps you produce a suitable reply faster.
Every generated reply is screened by a content-moderation check before you ever see it, and anything that looks like an attempt to manipulate the AI hidden inside a review gets flagged for your attention on Pro and Agency — not silently ignored. The AI also won't promise a refund or compensation, or state a policy or price, unless your own knowledge base already confirms it.
Feed your business rules, service details, and important knowledge to the AI, so replies aren't just about the review itself — they reflect your actual business context for more accurate, targeted responses. Pro and above also support Smart Memory: standing notes you write once that are automatically included in every reply the AI drafts.
Example workflow
The public site explains the product. Trial tools, data import, and saving actions stay behind login.
On the Agency plan, TwiseReply scans your review and reply history for recurring problems and produces summary reports with concrete improvement suggestions — built from data already in the system, not real-time external scraping.
Reviews that need special attention get flagged for you to confirm on Pro, and detected automatically on Agency — so an urgent complaint never gets buried in your queue.
Every business's reviews, replies, and knowledge base are scoped to its own workspace and never mixed with another business's data. On the Agency plan you can also export your review and reply history whenever you need it.
Pricing model
Payment is not connected locally yet, but the commercial structure is visible for future deployment.
1 business, 30 replies/month, 1 browser extension connection — no knowledge base.
1 business, 300 replies/month, and a 5,000-character Business Knowledge base.
Up to 3 businesses, 1,500 replies/month, a 10,000-character Knowledge base, Brand Voice, and Smart Memory.
Up to 25 businesses, 5,000 replies/month, a 20,000-character Knowledge base, automatic important-review detection, data export, and Agency Intelligence reports.
Free AI Review Reply Generator
Paste a customer review, choose your business type and reply style, then create your first AI response with a free TwiseReply account.
Get started with 30 AI review replies every month. No credit card required.
AI drafts only. You review and approve every response before posting.
Generic AI can write a response. TwiseReply can make it specific to your business.
Same review. One reply is generic. The other knows your business.
TwiseReply helps restaurants and hotels create consistent, business-aware review responses while keeping every reply under your control.
Workspace dashboard
Configure business rules, allowed domains, imported sources, review queue, and knowledge usage before connecting real RAG.
Not sure what information to add? See real examples of the business information that gets you more relevant AI replies. View Examples & Best Practices →
Getting started
Get your account ready and start generating better customer responses.
Not sure what information to add? See real examples of the business information that gets you more relevant AI replies. View Examples & Best Practices →
Standalone AI writing tool
Paste any rough draft, pick a tone, and get back a clear, polished version — not grounded in your knowledge base, just a general writing assistant. Nothing you paste here is stored; only the character counts are logged to your usage history.
Your polished text will appear here.
Business settings
These manually maintained facts and rules have higher priority than imported source material.
Persistent notes automatically added to every AI reply generated for this business — no need to retype the same guidance each time.
Smart Memory requires the Pro or Agency plan.
Extension settings
The extension should not appear on every site. Add allowed domains and choose how much automation is permitted.
Install the extension once, then connect it to this account so it always answers as this business — not a demo or a different business on the same account.
Opens the Chrome Web Store — click "Add to Chrome" there to install. Works in Chrome and other Chromium-based browsers (Edge, Brave) that support the Chrome Web Store.
Sharing with a remote teammate? Send them this page's link, then generate a named pairing code below for them to enter in the extension popup — they don't need a dashboard login of their own.
Prefer a manual ZIP install instead?
Business Information
Paste, upload, or crawl raw material — AI compresses it into compact, fact-preserving Business Information that fits your plan's limit, for you to review before it's saved.
Business Knowledge is capped by character count, not file size.
Review Queue
High-risk categories like refunds, pricing, legal responsibility, and medical privacy require manual confirmation.
Business settings, storage preferences, and future UI-saved data wait here until the user approves them.
Approved knowledge
Accepted replies go to Reply History first. They do not become business facts until reviewed.
Customer To-Do
Automatically captured whenever a customer review or message asks for a reply or names a deadline. Add a note and mark it done once resolved.
AI Business Intelligence
Finds gaps, recurring problems, and improvement opportunities in your Knowledge Base, reviews, replies, and To-Do items — based on data already collected in the system.
AI Business Intelligence isn't included in your current plan. Upgrade to Starter or above to unlock it.
The Improvement Center isn't included in your current plan. Upgrade to Agency to unlock it.
Automatically run an AI Business Intelligence analysis on a recurring schedule, with critical-signal alerts in between (high-risk review spikes, Knowledge gaps, unusual To-Do increases).
Billing & usage
Payments are not connected in this local environment yet. Plan limits shown here are real and computed from live usage.
What your current plan unlocks.
Every reply generation, with the time and page it was generated for.
Selecting a plan calls the billing provider. In local/mock mode this reports that no charge was made.
Administrator
Admin users manage accounts and inspect each user's MongoDB-backed login activity.
Messages
Notifications and messages from administrators appear here.
Admin Messages
Send notifications, updates, or important information to specific users or all active users.
Reply by Email
Messages sent to the support inbox arrive via Resend but aren't stored here — draft a reply and send it directly instead of switching to a mail client.
Account
Passwords are securely hashed and your session token is stored only in this browser.